Privacy Policy

1. Introduction

Welcome to CookLy (“we”, “our”, “us”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the CookLy mobile application and website (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information
When you place an order or create an account, we may collect:

  • Full name
  • Email address
  • Phone number
  • Delivery and billing address
  • Order details
  • Payment information (processed securely via third-party providers)

Payment Information
CookLy does not store your full payment card details.
Payments are processed securely through trusted third-party payment providers.

Device & Usage Information

When using our app, we may collect:

  • Device type
  • Operating system
  • IP address
  • App usage data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve our products and services
  • Send order confirmations and updates
  • Send promotional offers (if you opt in)
  • Comply with legal obligations

4. Sharing of Information

We do not sell your personal information.

We may share information with:

  • Payment processors
  • Delivery partners
  • IT and hosting providers
  • Legal authorities when required by law

All partners are required to handle your data securely.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse.

However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders
  • Maintain legal and accounting records
  • Resolve disputes

You may request deletion of your account at any time.

7. Your Rights (Australia)

If you are located in Australia, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal data

To make a request, contact us using the details below.

8. Cookies & Tracking

Our website and app may use cookies and similar technologies
to:

  • Improve user experience
  • Analyse traffic
  • Remember preferences

You can adjust cookie settings in your browser.

9. Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.

10. Children's Privacy

CookLy does not knowingly collect personal information from children under 13 years of age

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please
contact us:

📍 208 Herston Rd, Herston QLD 4006, Australia
📧 flagshipfood2025@gmail.com
📞 +61 40 66 4 888 1
🌐 https://www.cookly.com.au/