Portion Size & Serves
Q: What does “serve” mean?
A serve means one adult portion of food. Our Regular meals are designed to feed one adult as a complete meal.
Q: How many people does each size feed?
Our meals come in three sizes:
- Regular – feeds 1 adult
- Large – feeds 2 to 3 adults
- X-Large – feeds 4 to 5 adults
These sizes are great for individuals, couples, or families sharing a meal.
Q: Can serving sizes vary?
Yes. Everyone eats a little differently. Some people may eat more or less, so the number of serves is a helpful guide rather than an exact rule.
Q: Are these portions suitable for children?
Yes. Children usually eat smaller portions, so one Regular meal can sometimes feed one adult and a child, depending on
appetite.
Ordering and Payment
Q: How do I place an order?
Placing an order is easy!
Browse the menu, choose the meals you’d like, then select pickup or delivery and your preferred date.
Once you check out and pay, we start preparing your food fresh for the scheduled time.
Q: How can I choose a Mix & Match bundle?
Go to the Mix & Match section and pick your bundle size first.
Then simply choose your meals one by one until the bundle is complete; proteins, sides, or vegetarian options, however you like.
You can repeat meals or try different ones … it’s totally up to you.
Once finished, add the bundle to cart and checkout normally.
Q: Is there a minimum order value?
There is no minimum order value at Cookly — order as little or as much as you need.
Please note that delivery fees apply and, in some cases — especially during discounts or special promotions — the delivery cost may be higher than the order value. To get the best value, we recommend ordering meals for 1–3 days to make your delivery more cost-efficient.
You can also pick up from our kitchen and enjoy a complimentary free dessert with your order!
Q: What payment methods do you accept?
We accept secure online payments through card and other available checkout options (Google Pay & Apple Pay) shown at checkout.
All payments are processed safely, and your order is confirmed instantly once completed no extra steps needed.
Q: Can I change or cancel my order once it is placed?
We start preparing orders shortly after they are placed to ensure freshness and timely delivery, so changes or cancellations may not always be possible.
If you need to make a change or cancel your order, please contact us as soon as possible.
We will do our best to assist if your order has not yet been prepared or dispatched.
Shipping & Delivery
Q: Where does CookLy deliver?
Cookly delivers to most areas across Brisbane.
To confirm if we deliver to your location, simply use the delivery postcode check feature on the cart page before checkout.
Q: How much does delivery cost?
Delivery costs depend on several factors such as your location, order size, and any current promotions.
The exact delivery fee will be automatically calculated at checkout and shown before payment, so you can review the total cost before placing your order.
Q: What is the Delivery Cut-Off Times
For lunch delivery (11:00 AM – 2:00 PM), please place your order by 11:00 AM.
For dinner delivery (4:00 PM – 7:00 PM), please place your order by 4:00 PM.
Orders placed before the cut-off times will be prepared fresh and delivered within the selected delivery window.
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