Frequently Asked Questions
Meal Sizes & Serves
Q: What does “serve” mean?
A serve is a guide to the amount of food suitable for one adult. Our Regular meals are generally designed as one adult meal, although individual appetites may vary.
Q: How many people does each size feed?
Most Cookly ready-to-eat meals are available in three sizes:
- Regular – approximately 1 adult serve
- Large – approximately 2 to 3 adults serve
- X-Large – approximately 4 to 5 adults serve
Actual meal weights vary depending on the dish, so please check the Meal Sizes Information on the individual product page for specific details.
Q: Can serving sizes vary?
Yes. Serving sizes are a guide, as appetites and individual needs vary. Some people may prefer a larger or smaller portion depending on the meal and their appetite.
Q: Are these portions suitable for children?
Yes. Cookly meals can be suitable for children depending on the dish and the child’s appetite. Children generally eat smaller portions than adults, so families can portion meals according to their needs.
Meals & Ingredients
Q: Are Cookly meals freshly prepared?
Yes. Cookly meals are chef-prepared using quality ingredients and made for convenient pickup or delivery. Preparation is scheduled around your selected order date and time rather than beginning immediately when the order is placed.
Q: Where can I find the ingredients for each meal?
Ingredients are listed on the individual product page under the Ingredients section. Recipes may occasionally change, so always check the current product information when ordering.
Q: Where can I find nutrition information?
Nutrition information is available on individual product pages where provided. Open the Nutritional Information section on the product page to view the available details.
Q: Can I customise a ready-to-eat meal?
Standard ready-to-eat meals are sold as the combinations shown on the product page. For more flexibility, use Cookly Mix & Match to choose your preferred main, side and salad from the available options.
Q: Can I choose a different side with my meal?
Standard meal combinations come with the side shown on the product page. You can use Mix & Match or order individual sides separately if you want more flexibility.
Dietary Requirements & Allergens
Q: Are Cookly meals Halal?
Yes. Cookly prepares Halal meals and uses Halal chicken, beef and lamb. We do not use pork in our meals. If you require further information about our Halal ingredients or supplier certificates, please contact us before ordering.
Q: Do you offer gluten-free options?
Yes. Selected Cookly meals and sides are available with a gluten-free option. Look for the Dietary Preference selector on the individual product page to see whether a gluten-free option is available. If you have coeliac disease or a serious gluten allergy, please contact us before ordering so we can discuss your requirements.
Q: Do you offer vegetarian meals?
Yes. Cookly offers a range of vegetarian ready-to-eat meals. Browse our Vegetarian collection to see the options currently available.
Q: Where can I find allergen information?
Ingredient and allergen information is provided on individual product pages where available. If you have a food allergy or intolerance, review the product information carefully and contact us before ordering if you need clarification. Ingredients and recipes may change, so always check the current product information when ordering.
Q: Can Cookly accommodate food allergies?
Please contact us before ordering if you have a food allergy. Suitability depends on the specific meal and your requirements, and we can help clarify available options and ingredient information.
Ordering & Payment
Q: How do I place an order?
Placing an order is easy!
Browse our menu, choose your meals and preferred sizes, then add them to your cart. At checkout, select pickup or delivery and choose your preferred available date and time. Complete payment to confirm your order.
Q: How can I choose a Mix & Match bundle?
Go to the Mix & Match section and pick your bundle size first.
Then select your main, side and fresh salad from the available options. Once your meal is complete, add it to your cart and continue to checkout.
Q: Is there a minimum order value?
There is no minimum order value at Cookly — order as little or as much as you need.
Please note that delivery fees apply and, in some cases — especially during discounts or special promotions — the delivery cost may be higher than the order value. To get the best value, we recommend ordering meals for 1–3 days to make your delivery more cost-efficient.
You can also pick up from our kitchen and enjoy a complimentary free dessert with your order!
Q: What payment methods do you accept?
We accept secure online payments through card and other available checkout options (Google Pay & Apple Pay) shown at checkout.
All payments are processed safely, and your order is confirmed instantly once completed no extra steps needed.
Q: Can I change or cancel my order once it is placed?
If you need to change or cancel your order, please contact us as soon as possible. Changes or cancellations may not always be possible, particularly as your scheduled pickup or delivery time approaches. Our team will let you know what options are available for your order.
Pickup & Delivery
Q: Where does CookLy deliver?
Cookly delivers to most areas across Brisbane.
To confirm if we deliver to your location, simply use the delivery postcode check feature on the cart page before checkout.
Q: How much does delivery cost?
Delivery costs depend on several factors such as your location, order size, and any current promotions.
The exact delivery fee will be automatically calculated at checkout and shown before payment, so you can review the total cost before placing your order.
Q: What is the Delivery Cut-Off Times
For lunch delivery (11:00 AM – 2:00 PM), please place your order by 11:00 AM.
For dinner delivery (4:00 PM – 7:00 PM), please place your order by 4:00 PM.
Orders placed before the cut-off times will be prepared fresh and delivered within the selected delivery window.
Q: How do I choose my pickup or delivery date and time?
Available pickup or delivery dates and time windows are shown during the ordering process. Select the option that suits you before completing checkout, and your confirmed date and time will also appear in your order confirmation.
Q: Do you offer pickup?
Yes. Pickup is available from Cookly. Select pickup during the ordering process, then choose from the available pickup dates and time windows before completing checkout.
Q: Can I place an order in advance?
Yes. You can place your order in advance and select from the available future pickup or delivery dates and time windows shown during the ordering process.
Q: How will I know when my pickup order is ready?
We’ll notify you when your order is ready to be picked up. Please refer to your order confirmation for your selected pickup date and time.
Storage & Heating
Q: How should I store my Cookly meals?
Keep your meals refrigerated at 0–4°C (or no higher than 5°C). Always follow the storage instructions provided on the individual product.
Q: How do I heat my Cookly meal?
Remove the lid and microwave on HIGH for approximately 2 minutes. Allow the meal to stand for 1 minute before serving. Heating times are a guide and may vary depending on your microwave and the meal size. Always make sure your meal is thoroughly heated before eating.
Q: Can I freeze my Cookly meals?
Most Cookly ready-to-eat meals are suitable for freezing before opening. If you do not plan to eat your meal soon, freeze it promptly and store it at -18°C or below. Defrost thoroughly in the refrigerator before reheating and do not refreeze once thawed.
Q: How long can I keep a meal after opening?
Once opened, keep the meal refrigerated and consume it within 2–3 days. Always follow the storage instructions shown on the individual product.
Q: How soon should I eat a meal after thawing?
Once fully thawed in the refrigerator, use the meal within 24 hours. Do not refreeze a meal after it has been thawed.
Drop-Off Catering
Q: What drop-off catering options does Cookly offer?
Cookly offers Ready-to-Eat Meals Catering for groups and events, as well as platters, gourmet sandwiches and lunch wraps that can be ordered directly online.
Q: How does Ready-to-Eat Meals Catering work?
Choose from Cookly’s available ready-to-eat meals and submit an enquiry with your event details, guest numbers, budget, meal preferences and dietary requirements. Our team will help finalise a suitable menu and quantities.
Q: How far in advance should I place a catering enquiry?
Please submit your Ready-to-Eat Meals Catering enquiry at least 3 days before your event. Larger or more complex orders may require additional notice.
Q: Can I order platters, sandwiches and lunch wraps online?
Yes. These can be ordered directly through our catering range, with available pickup or delivery options shown during checkout.
Q: Do you offer delivery for catering orders?
Yes. Delivery is available across eligible Brisbane delivery areas, subject to your location and order requirements.
Q: Do you offer free delivery for catering orders?
Ready-to-Eat Meals Catering orders over $199 may qualify for free delivery across eligible Brisbane delivery areas.
Q: Can you cater for dietary requirements?
Yes. Include dietary requirements or allergies in your catering enquiry and our team will discuss suitable available options with you.
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