Ordering
Q: Can I order multiple items to ship to different addresses?
At this time, each order can be shipped to one address. To ship to multiple locations, please place separate orders.
Q: Do you offer pre-orders for out-of-stock items?
Some products allow pre-orders. If available, this option will be shown on the product page with an estimated restock date.
Q: How do I place an order?
Add items to your cart, proceed to checkout, enter shipping and payment details, and confirm your order. You’ll receive an order confirmation by email immediately.
Q: Can I change or cancel my order?
If your order has not yet shipped we can usually change or cancel it. Contact support as soon as possible with your order number. Once an order ships, changes may not be possible.
Shipping & Delivery
Q: What are your shipping options and costs?
We offer Standard, Expedited, and White-Glove delivery for large furniture. Shipping cost is calculated at checkout based on carrier, service level, and destination. Free shipping applies to orders over $500 in eligible regions.
Q: How long will my order take to arrive?
- Processing time: 1–3 business days (some custom or made-to-order items may take longer).
- Domestic shipping (standard): 3–7 business days after dispatch.
- International shipping: 7–21 business days after dispatch.
If you need an exact ETA for a specific product, check the product page or contact support.
Q: How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order ships. Use that link or enter your order number on our Order Tracking page.
Q: Do you ship internationally?
Yes, we ship to selected international destinations. Available countries and rates are shown at checkout.
Returns & Exchanges
Q: What is your returns policy?
Our standard returns window is 30 days from delivery for most items. Some furniture and custom pieces have a different window—check the product page for exceptions. Items must be returned in originally received condition unless damaged.
Q: Will I need to sign for my delivery?
Signature may be required for high-value or large furniture deliveries. This will be noted during checkout or in your shipping confirmation.
Q: Do you offer free returns?
We offer free returns for many small items. Large furniture returns may incur a return shipping or restocking fee unless the item is faulty. Specific return costs will be confirmed when you request a return.
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